Process Improvement/Six Sigma
Process knowledge is what leads to smart business decisions—but if you want to reap the benefits of statistical tools, it’s crucial that you collect the right data. In our experience, many “expert” theories based on individual experience, benchmarking, and expert opinion don’t hold up through changes in time and condition. Instead, you have to be willing to develop new tools to discover new information and investigate theories on cause-and-effect relationships.
The University of Tennessee Center for Executive Education offers the following courses on process improvement that will help you acquire not just knowledge, but the right knowledge: